Elephant Books takes your privacy and the privacy of those for whom you may be purchasing an Elephant Books subscription seriously. We appreciate the sensitivity of the information you provide and the ways in which it might be shared and want to explain how we use and secure your information.
This privacy statement refers to Elephant Books, LLC (“Elephant Books”, “the Company”). Throughout the site, the terms “we”, “us” and “our” refer to Elephant Books and/or its affiliates. The terms “you”, “your”, and “user” refer to any individuals or entities accessing the Elephant Books web site for any reason.
Questions or clarifications regarding this privacy statement should be directed to firstname.lastname@example.org.
Section 1 – Information Elephant Books Collects and How We Use It
Elephant Books collects personal information to provide you or the individual receiving your subscription a quality experience that is customized, responsive, and safe. The information we collect allows us to offer features and services to meet your expectations and allow us to personalize the experience we provide. Below we describe some of the information we may typically collect and use.
Like many Web sites, we automatically gather certain information about our Site traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, to analyze trends, to administer the Site, to track users’ movements around the Site, and to gather demographic information about our user base.
Registration, Transaction, and Communication
The Elephant Books web site requires customer registration to complete transactions on the site. As part of registration we may collect personal information including name, address, age of recipient, credit card information, and desired type of product, including personal preferences regarding shipping and mailing as well as preferred communication method and marketing availability. This customer account allows you to make certain alternations to your subscription or change preferences.
In order to offer our service, we will store the contact information that you provide to us when establishing an account and paying, including email, mailing address, and telephone number. This information allows us to confirm and provide information about your purchase, respond to inquiries, and manage your account. We may also use your email address to inform you about our services, such as letting you know about upcoming changes or improvements. We will not share this contact information with any third parties, other than affiliates and partners who help to provide our service, unless we are required to by law or to comply with legal processes.
Our e-commerce functionality and transaction capabilities are provided by Cratejoy. Further information regarding Cratejoy and their use of your information can be found below in the section titled “Cratejoy”.
Our store is hosted on Cratejoy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Cratejoy’s data storage, databases and the general Cratejoy application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Cratejoy stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and maintain ongoing subscriptions. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Section 2 – Third Party Services
In addition to Cratejoy, we use other third-party services in order to deliver to you Elephant Books products and services. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Section 3 – Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 4 – Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
55 Parson Brown Court
Moraga California US 94556
Section 5 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 7 – Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Section 9 – Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
[Re: Privacy Compliance Officer]
55 Parson Brown Court
Moraga California US 94556