Frequently Asked Questions
How is Elephant Books different than other online children book subscription clubs?
In addition to a one-time or monthly delivery of select books, Elephant Books uniquely provides a set of fun activities designed to make family reading more meaningful and create engaged young readers. From beautifully crafted bookplates to monthly reading tips for adults, the Elephant Books experience gives families a new way to build long-lasting reading memories.
How many books will I get?
Depending on package selected, orders for kids aged 0-2 receive three board books each month. Orders for kids aged 2-6 receive two picture books monthly. Orders of a one-time gift receive one delivery of eight board books or five picture books.
What is included in the library kit?
- Board and picture book subscriptions include book plates to personalize.
- One-time special delivery packages include a cuddly stuffed elephant and a personalized gift message.
- All book packages include reading tips designed to make family reading more engaging and entertaining.
Families can use these tools to record special reading memories anytime. Whether it’s your toddler using a crayon to scribble something on a bookplate to commemorate the book’s first read or providing parents with reading tips to make the experience more meaningful, these tools offer endless opportunities to capture a library of personalized memories.
It’s never too early or too late to begin creating a children’s library that mark one or many children’s reading accomplishments, provide entertaining and interactive reading opportunities and build a collection of special and unique family memories that can be passed along through generations.
How much does it cost?
A one-time special delivery costs $124.95, and shipping is included. A one-month subscription costs $22.95, a three-month subscription costs $80.85 ($21.95/month), a six-month subscription costs $155.70 ($20.95/month), and a twelve-month subscription is $293.40 ($19.45/month). US shipping is $5.00/month. Canadian shipping is $17.00/month. All subscriptions, except gifts, auto-renew unless cancelled.
How am I billed for a subscription?
Your credit card will be charged automatically on the day you subscribe for the full amount of the order period in question. For example, a three-month subscription will be charged the cost for three months, a one-month subscription for just the current month. Renewals are processed on the 15th of the month in which the subscription is due to renew. Unless otherwise specified all subscriptions renew automatically. You may request cancellation by contacting us at email@example.com by 1:00 pm Pacific time on the 14th of the month in question.
When will my subscription renew?
You may request cancellation by contacting us at firstname.lastname@example.org before 1:00 pm Pacific time on the 14th of the month of renewal or by logging into your account at subscribe.elephant-books.com/customer/login/.
When will my Elephant Books order arrive?
ackages for existing subscribers ship around the 15th of every month. We send via USPS Media Mail (USPS International Mail to Canada) with US delivery typically within 2-7 business days. New book subscriptions ship within one business day after order. For new subscription orders placed during the last week of the month, the first subscription month will be considered the month following. (Examples: For a new subscription placed on September 27, shipping will take place within one business days, and the first month of subscription will be considered October. The second package will be mailed around November 15. For a new subscription placed on September 10, shipping will take place within one business day, and the first month of subscription will be considered September. Second package will be mailed around October 15.)
How do you decide which books to send?
Our team at Elephant Books work hard to find great undiscovered reads! In addition, we take great pride in reviewing every book to ensure it meets our high standards and the objective of providing quality books for kids. For more information on our Five Step Selection Process follow the link.
How do I cancel my subscription?
Simply send an email to email@example.com requesting a cancellation. To ensure your subscription is not renewed, cancellation requests must be received by 1:00 pm Pacific time on the 14th of the renewal month in question. Alternatively you may cancel by logging into your account, clicking “Edit” underneath “Your Subscription(s)”, then selecting “Cancel Subscription” from the lower left corner.
When is the last day I can cancel a subscription before I get billed again?
Simply send an email to firstname.lastname@example.org requesting a cancellation. To ensure you are not billed for the current month, cancellation requests must be received before 1:00 pm Pacific time on the 14th of the month in question.
What if I get a book I already have?
While we specialize in recently published books and new discoveries, it is possible you might receive a book that’s already part of your reader’s library. In that case, just let us know by sending an email to email@example.com. Just let us know and we’ll send you a new book for free. Please make sure to pass the existing book along to someone who’ll enjoy it (a friend, local library, or school for example). We believe every book deserves a happy home! (Terms and Conditions apply.)
How do I continue my Elephant Books subscription after my gift subscription ends?
At checkout you had the option to have your gift subscription renew automatically. You can check this by logging into your Elephant Books account and seeing your current orders. Otherwise, if you haven’t requested auto renewal, login to your account, and go through the normal checkout process. The new subscription will be added to your old account.
What if I have children in both the board book and picture book age groups?
If you want books for both age groups every month, we offer a 10% discount off the second subscription shipping to the same address for as long as both subscriptions are active. Email us at firstname.lastname@example.org to take advantage of this service.
Do you offer international shipping?
The Elephant Books service is currently available to residents of the United States and Canada. US shipping is free and Canadian shipping is $15.00 per shipment. We do not offer shipping to any other additional countries at this time.
Will You Be Our Friend?
We’ve Made It Easy to Purchase Risk-Free With Two Promises to You
1. Money Back Guarantee
If you or your recipient is unhappy with your Elephant Books subscription for any reason you can cancel within 30 days of purchase and we’ll refund your subscription.
2. Free Duplicate Replacement
We work hard to find unique and undiscovered reads. Sometimes, though, you may receive a book already in your child’s library. Just let us know and we’ll send you a new book for free.*
*Terms and conditions apply. Click here for details.