Frequently Asked Questions
Frequently
Asked
Questions
How is Elephant Books different than other online children book subscription clubs?
How many books will I get each month?
What is included in the library kit?
How much does it cost?
How am I billed?
When will my subscription renew?
When will my Elephant Books order arrive?
How do you decide which books to send?
How do I cancel my subscription?
When is the last day I can cancel before I get billed again?
What if I get a book I already have?
How do I continue my Elephant Books subscription after my gift subscription ends
What if I have children in both the board book and picture book age groups?
Do you offer international shipping?
How is Elephant Books different than other online children book subscription clubs?
In addition to a monthly delivery of select books, Elephant Books uniquely provides a set of fun activities designed to make family reading more meaningful and create engaged young readers. From beautifully crafted bookplates designed for children aged 0-2 to custom designed library cards and kits for 2-6-year-olds, the Elephant Books experience gives families a new way to build long-lasting reading memories.
How many books will I get each month?
Depending on package selected, orders for kids aged 0-2 receive three board books. Orders for kids aged 2-6 receive two picture books.
What is included in the library kit?
- Board book packages for 0-2 year-olds include book plates to personalize.
- Picture book packages for 2-6 year-olds include library cards and self-adhesive envelopes.
- All book packages include monthly reading tips designed to make family reading more engaging and entertaining.
Families can use these tools to record special reading memories anytime. Whether it’s your toddler using a crayon to scribble something on a bookplate to commemorate the book’s first read or a pre-schooler writing his or her name for the first time on a library card, these tools offer endless opportunities to capture a library of personalized memories.
It’s never too early or too late to begin creating a children’s library that mark one or many children’s reading accomplishments, provide entertaining and interactive reading opportunities and build a collection of special and unique family memories that can be passed along through generations.
How much does it cost?
A one-month subscription costs $20.99, a three-month subscription costs $59.97 ($19.99/month), a six-month subscription costs $113.94 ($18.99/month), and a twelve-month subscription is $215.88 ($17.99/month). US shipping is $5.00/month. Canadian shipping is $17.00/month. All subscriptions, except gifts, auto-renew unless cancelled.
How Am I Billed?
Your credit card will be charged automatically on the day you subscribe for the full amount of the order period in question. For example, a three-month subscription will be charged the cost for three months, a one-month subscription for just the current month. Renewals are processed on the 15th of the month in which the subscription is due to renew. Unless otherwise specified all subscriptions renew automatically. You may request cancellation by contacting us at support@elephant-books.com by 1:00 pm Pacific time on the 14th of the month in question.
When will my subscription renew?
You may request cancellation by contacting us at support@elephant-books.com before 1:00 pm Pacific time on the 14th of the month of renewal or by logging into your account at elephantbooks.wpengine.com.
When will my Elephant Books order arrive?
Packages for existing subscribers ship around the 15th of every month. We send via USPS Media Mail (USPS International Mail to Canada) with US delivery typically within 2-7 business days. New book subscriptions ship within 5 business days after order. For new subscription orders placed during the last week of the month, the first subscription month will be considered the month following. (Examples: For a new subscription placed on September 27, shipping will take place within 5 business days, and the first month of subscription will be considered October. The second package will be mailed around November 15. For a new subscription placed on September 10, shipping will take place within 5 business days, and the first month of subscription will be considered September. Second package will be mailed around October 15.)
How do you decide which books to send?
Our team at Elephant Books work hard to find great undiscovered reads! In addition, we take great pride in reviewing every book to ensure it meets our high standards and the objective of providing quality books for kids. For more information on our Five Step Selection Process follow the link.
How do I cancel my subscription?
Simply send an email to support@elephant-books.com requesting a cancellation. To ensure your subscription is not renewed, cancellation requests must be received by 1:00 pm Pacific time on the 14th of the renewal month in question. Alternatively you may cancel by logging into your account, clicking “Edit” underneath “Your Subscription(s)”, then selecting “Cancel Subscription” from the lower left corner.
When is the last day I can cancel before I get billed again?
Simply send an email to support@elephant-books.com requesting a cancellation. To ensure you are not billed for the current month, cancellation requests must be received before 1:00 pm Pacific time on the 14th of the month in question.
What if I get a book I already have?
While we specialize in recently published books and new discoveries, it is possible you might receive a book that’s already part of your reader’s library. In that case, just let us know by sending an email to support@elephant-books.com.Just let us know and we’ll send you a new book for free. Please make sure to pass the existing book along to someone who’ll enjoy it (a friend, local library, or school for example). We believe every book deserves a happy home! (Terms and Conditions apply.)
How do I continue my Elephant Books subscription after my gift subscription ends?
At checkout you had the option to have your gift subscription renew automatically. You can check this by logging into your Elephant Books account and seeing your current orders. Otherwise, if you haven’t requested auto renewal, login to your account, and go through the normal checkout process. The new subscription will be added to your old account.
What if I have children in both the board book and picture book age groups?
If you want books for both age groups every month, we offer a 10% discount off the second subscription shipping to the same address for as long as both subscriptions are active. Email us at support@elephant-books.com to take advantage of this service.
Do you offer international shipping?
The Elephant Books service is currently available to residents of the United States and Canada. US shipping is $5.00 per shipment and Canadian shipping is $17.00 per shipment. We do not offer shipping to any other additional countries at this time.
